ORDER FAQ

IS ORDERING ONLINE SECURE?

Yes, we take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our online store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online, please feel free to e-mail us at hello@sorrentosunwear.com.

WHERE CAN I TRY SORRENTO+?

You can view our store locator here. Just type in your area/city and find the closest store near you.

This page works best on laptop/PC browsers.

HOW DO I PLACE MY ORDER?

Step 1: Visit www.sorrentosunwear.com


Step 2: Browse and choose your items. You may either scroll through the home page or click on SHOP to continue looking for your eye-care needs

Step 3: Once you've decided your chosen items, choose QUANTITY, click ADD TO CART, then CHECK OUT.

Step 4: Fill in your complete name, email, cellphone and address details, then click CONTINUE TO SHIPPING.

Step 5: Choose your shipping group and then click CONTINUE TO PAYMENT.

Step 6: Choose your payment method from our options, then select COMPLETE ORDER.

Step 7: You will receive a confirmation email with your order summary.

Step 8: Your item’s delivery will be coordinated with you within 3-5 days. This will be delivered straight outside your door. In addition, you will receive an email confirmation once your order is shipped out. 

HOW DO I VIEW WHAT'S IN MY SHOPPING CART

1. To view the contents of your cart, click on the VIEW CART icon in the upper-right corner of your computer screen.

2. Once you click on this icon, you will be brought to a page where you can easily change the number of items you want to purchase by updating the quantity listed. You can also delete any item in your cart by clicking the REMOVE to below of that item.

HOW DO I ADD ITEMS TO MY CART?

1. Navigate to the page of the item you are interested in and then choose your desired version of that item. When you click the ADD TO CART link, an item will be added to your cart.

2. If you click BUY IT NOW,  you will be brought directly to your checkout cart where you have to put in your final order details.

HOW DO I REMOVE ITEMS FROM MY CART?

1. Click on the VIEW CART/SHOPPING BASKET on the upper-right corner of your screen.

2. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the REMOVE below of the item description. This will automatically show new updates to your shopping cart

HOW WILL I KNOW THAT I HAVE RECIEVED MY ORDER?

1. After you complete the checkout process, a confirmation order receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. 

2. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

3. If no order confirmation email was delivered, contact us on Sorrento+ Sunwear Facebook Messenger or email us at hello@sorrentosunwear.com so we can quickly solve your issues.

SHIPPING & PAYMENT FAQ

WHAT ARE YOUR SHIPPING AND HANDLING RATES?

DELIVERY TIMES

Metro Manila
Provincial

Paid orders

2-3 business
days 
3-5 business days

Cash on Delivery 

4-5 business days 5-7 business days

Same/Next Day Delivery

Within 24 hours n/a

 

Same Day Delivery is available for orders before 12noon. Any orders after 12noon is counted as next day delivery. All Same Day/Next Day delivery are available for Metro Manila orders only.

 

SHIPPING RATES

  • SAME DAY DELIVERY
    1. Within Metro Manila only - PHP 200.00
  • BELOW PHP2000
    1. METRO MANILA - PHP 75.00 
    2. LUZON - PHP 100.00
    3. VISAYAS - PHP 125.00
    4. MINDANAO - PHP 150.00 
  • PHP2000 & ABOVE
    1. FREE for Luzon, Visayas and Mindanao (except SAME DAY DELIVERY)

NOTE:

For CASH ON DELIVERY (COD) - expect an additional 2 business days from the above timeline. If more than 7 working days have passed, please email us at hello@sorrentosunwear.com to review the status of your order. 

 

 

WHAT ARE YOUR PAYMENT OPTIONS?

We accept Credit Cards, bank wire transfers (for local customers only), GCASH, Pay in 4 Installments, Pay in 3 Installments, Cash On Delivery (COD) and PayPal.

HOW DO I TRACK MY CASH ON DELIVERY ORDER?

Please visit this page here and insert your tracking number

HOW TO PAY IN INSTALLMENTS WITH BILLEASE?

BillEase
Shop Now, Pay Later
We’ve partnered with BillEase to provide you with installment payment option at checkout, so you have full control over your spending and configure your payment schedule the way you like it.
Pay Later
Pay Later
Pay the amount on your next payday. Interest-free.
Pay in Installments
Pay in Installments
Pay in 3-6 equal installments for only 3.49%.
Pay with Downpayment
Pay with Downpayment
For purchases beyond your limit, make an upfront payment and enjoy a limit boost!
How to Shop with BillEase
BillEase Checkout
Checkout with BillEase
Sign Up or Log In
Sign up or log into your account
Payment Schedule
Select your payment schedule
Frequently Asked Questions
1. How does BillEase work?
BillEase allows you to pay for your online purchases in easy bi-weekly or monthly installments even without a debit or credit card.
2. How much credit can I get with BillEase?
If you pass BillEase minimum credit criteria, you will be allocated an initial limit between ₱2,000 to ₱10,000. If you use BillEase every purchase and pay on time, your limit can increase up to ₱40,000.
3. How do I sign up?
You can sign up directly at the checkout page or at billease.ph. The sign up process only takes less than 3 minutes and you need to be at least 18 years old and have a valid government identification card.
4. What are the accepted valid IDs?
Passport Senior Citizen ID
Driver’s License Immigration ID
Professional ID (PRC) Unified Multi Purpose ID (UMID)
Voter’s ID NBI Clearance
GSIS E-Card TIN ID
SSS ID Integrated Bar ID
5. Can I spend above my credit limit?
When buying more than your limit, BillEase requires a partial upfront payment and will also increase the finance amount so have more purchasing power. This is automatically calculated during checkout.
6. How do I pay my installments?
You can pay your BillEase installments through Coins.ph, direct bank debit, and bank transfer to our bank accounts. We will send payment reminders and instructions on how to pay so you’re always on top of every payment.