Information
Sorrento+ Sunwear HQ
Unit 507 ITC Building, Sen Gil Puyat Ave.
Makati, Metro Manila, Philippines
1200
hello@sorrentosunwear.com
Phone number
+63 917 154 6514
+632 897 6514
FAQ
Yes, We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our online store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online, please feel free to e-mail us at hello@sorrentosunwear.com.
Step 1: Visit www.sorrentosunwear.com
Step 2: Browse and choose your items. You may either scroll through the home page or click on SHOP to continue looking for your eye-care needs
Step 3: Once you've decided your chosen items, choose QUANTITY, click ADD TO CART, then CHECK OUT.
Step 4: Fill in your complete name, email, cellphone and address details, then click CONTINUE TO SHIPPING.
Step 5: Choose your shipping group and then click CONTINUE TO PAYMENT.
Step 6: Choose your payment method from our options, then select COMPLETE ORDER.
Step 7: You will receive a confirmation email with your order summary.
*Note 1: If you chose the online bank deposit option, please don't forget to send us a screenshot or picture of your deposit slip to Sorrento Sunwear on Facebook Messenger or info@sorrentosunwear.com so we can process your order.
*Note 2: Your order will not be processed if we do not receive your proof of payment (except if it is a PayPal or Credit Card payment)
*Note 3: If you want to make any changes to order, message us at Sorrento Sunwear on Facebook Messenger so we can try our best to amend it before we accept your payment.
Step 8: Your item’s delivery will be coordinated with you within 3-5 days. This will be delivered straight outside your door. In addition, our driver will call you once he/she is outside your home.
1. To view the contents of your cart, click on the VIEW CART icon in the upper-right corner of your computer screen.
2. Once you click on this icon, you will be brought to a page where you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the REMOVE to below of that item.
To add an item to your cart:
Navigate to the page of the item you are interested in and then choose your desired version of that item. When you click the Add to Cart link, an item will be added to your cart. If you click Buy It Now, you will be brought directly to your checkout cart where you have to put in your final order details.
1. Click on the View Cart/Shopping Cart icon on the upper-right corner of your screen.
2. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the Remove below of the item description. This will automatically show new updates to your shopping cart
1. After you complete the checkout process, a confirmation order receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. This will also be sent to Please keep this receipt for your reference.
2. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
3. If no order confirmation email was delivered, contact us on Sorrento+ Sunwear Facebook Messenger so we can quickly solve your issues.
Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.
We accept credit cards, bank wire transfers (for local customers only), GCASH and PayPal
All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere in the Philippines will arrive within 3-5 business days of the order date. Orders being shipped outside of the Philippines generally arrive within 3-4 weeks of the order date.
